Popular Questions

What should I do if I have a problem with my product or need to order a replacement part?
Call Masterbuilt customer service at 1.800.489.1581, Monday-Friday from 8am-5pm EST, or email at customerservice@masterbuilt.com.
Is it ok to use my smoker on my deck/porch/in my garage?
Do not use the smoker in covered areas, including garages or covered porches, or on combustible surfaces. Do not use your smoker within 10 feet of any structure or building. The smoker is for outdoor use only.
Can I use wood chunks or pellets in my smoker?
No. Masterbuilt smokers are designed to operate with the use of wood chips only.
What is the best way to clean my smoker?
When cleaning your smoker, use 50/50 hot water and apple cider vinegar in a spray bottle and shake well. Use a soft sponge. It is very important not to use harsh chemicals to clean your smoker.
Can I use an extension cord with my electric smoker?
If you use an extension cord, it must be approved for outdoor use and marked with the letters “W-A” and a tag stating “Suitable for use with outdoor appliances.” The cord should exceed 16AWG diameter and be no longer than 25 feet.
How do I pre-season my electric smoker before using it for the first time?
First, make sure the water pan is in place with no water in it. Set smoker temperature to 275°F and allow the unit to run for three hours. During the last 45 minutes, add ½ cup of wood chips in the wood chip loader to complete the pre-seasoning process. Power off the smoker and allow it to cool completely. (Note: Never add more than ½ cup of wood chips at a time. Additional chips should not be added until any previously added wood chips have stopped generating smoke.)